If you don't know what Chatbots are, you're probably not a real online professional networking freak yet.
A chat bot is a virtual assistant that is capable of conducting a seemingly human conversation with the user and helping them with various tasks. Bots have become very common, but now it turns out that one of these bots saved its users no less than $4 million.
Technology expert Yaniv Avital from geektime says that users who received a traffic report could contact the bot, which presented them with a series of guiding questions, to understand the situation they were in and thus try to get them out of trouble.
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Among other things, the bot asks questions such as 'Did you own the vehicle at the time you received the report', 'Were you driving the vehicle at the time the offense was committed', 'Were there warning signs nearby' and 'Were the signs understandable'. With these questions, the bot, just like a good traffic lawyer, tries to find a loophole or problem in the report that would allow it to be canceled.
Since the bot was launched in London less than a year ago, it has reviewed more than 250,000 different reports, of which it has managed to cancel about 160,000, a 65 percent success rate. In financial terms, this represents a savings of more than $4 million in fines. Not bad.
The bot operates without human intervention, but its developer is a 19-year-old Brit named Joshua Browder. Following its success, Browder added support for additional systems to the bot, such as compensation claims for delayed flights and trains and loan insurance.
Browder is currently developing two additional bots with social goals: the first, a bot that will help HIV-positive people understand their rights and the money they are entitled to, and the second bot is designed to help refugees receive political asylum.
