Josh Cahill, a popular aviation blogger, posted a video on his YouTube page in which he harshly criticizes the experience of flying from Ben Gurion Airport to London in the El Al economy class.
Cahill, who maintains a YouTube account with about 607,000 followers and an Instagram account with about 106,000 followers, published a video about eight months ago with a positive review of a business class flight to Dubai, but now his flight experience was "180 degrees different," as he put it.
The blogger explains the gap between the two flights by saying that the previous time, El Al apparently prepared in advance for his arrival and therefore provided "a presentation of service that most of you will probably not receive."
According to Daniel Salameh, who published the scathing review on Ynet, in the course of his work, Josh flies countless flights around the world and covers dozens of airlines in all departments. He has extensive experience in the world of aviation, and he is familiar with the standards in the various departments of many airlines.
From what he describes in the video, already upon boarding the plane, the crew was unfriendly and scolded the passengers.
"I preferred to put the camera down so I wouldn't get punched in the face," he said. "I noticed that the crew had very little patience with the passengers, and it was sad to see that."
The blogger added: "So far my experience is the exact opposite of what I had last year. The staff is the complete opposite, unfriendly. They didn't even say hello to me during boarding."
He positively noted the seats on El Al's Dreamliner, which he said were comfortable and relatively spacious, and praised the in-flight entertainment system, which was rich in dozens of interesting content.
According to his review, the price of the internet ($19.99 in his case) offered on the 787 aircraft is fair, but he noted that due to a malfunction he was unable to enjoy the service. "This is a malfunction I also had on the previous flight with El Al, so I wouldn't count on there being an active internet connection."
He described the breakfast he was served as shocking: "In all the years I've been flying, I've never been served such a disgusting omelet. I would have been better off eating the in-flight magazine. That could have been a tastier snack."
He also wondered why they didn't serve tea or coffee: "Maybe it's the policy at El Al or maybe the staff was just too lazy."
When he asked the flight attendant for headphones, she replied in the negative.
"This is a very strange flight," he concluded.
The final score he gave the flight was 3 out of 10.
El Al responded to Ynet: "We apologize for the negative experience described by the customer, and we are seriously examining his claims. However, it is important to note that the review of the above flight does not represent the El Al service experience. We are working on changes and innovations in the field of service, and are working to continuously improve for our customers."
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