{"id":1071153,"date":"2026-05-19T17:20:03","date_gmt":"2026-05-19T14:20:03","guid":{"rendered":"https:\/\/ch10.co.il\/?p=1071153"},"modified":"2026-05-19T17:20:15","modified_gmt":"2026-05-19T14:20:15","slug":"%d7%93%d7%95%d7%97-%d7%aa%d7%9c%d7%95%d7%a0%d7%95%d7%aa-%d7%94%d7%a6%d7%99%d7%91%d7%95%d7%a8-%d7%9c%d7%a9%d7%a0%d7%aa-2025-%d7%97%d7%95%d7%a9%d7%a3-%d7%96%d7%94-%d7%94%d7%9e%d7%a9%d7%a8%d7%93","status":"publish","type":"post","link":"https:\/\/ch10.co.il\/en\/news\/1071153\/","title":{"rendered":"The 2025 Public Complaints Report Reveals: This Is the Most Failed Government Office"},"content":{"rendered":"

State Comptroller Matanyahu Engelman published today (Tuesday) the public complaints report for 2025, which shows an unusual picture of a sharp increase in the number of inquiries from the public. This, alongside an especially high rate of complaints that were found to be justified.<\/p>\n\n\n\n

Want to win a Torah scroll and the redemption of captives? Enter the lottery and you'll also receive a magnificent procession<\/mark><\/strong><\/a><\/p>\n\n\n\n

According to the data, during the year 30,366 complaints were filed with the Ombudsman - an increase of 41% compared to the previous year. <\/p>\n\n\n\n

Of all the complaints reviewed, 561 were found to be justified - the highest figure recorded since the establishment of the Public Complaints Institution in the State Comptroller's Office. <\/p>\n\n\n\n

The Comptroller's Office attributed the surge in the volume of referrals to an increase in public trust in the Commission, alongside growing awareness of rights vis-\u00e0-vis the various authorities.<\/p>\n\n\n\n

The report's data shows that the body that received the highest number of complaints was the Ministry of Labor, headed by Minister Yoav Ben-Zur of the Shas party, with 7,082 complaints - a jump of hundreds of percent compared to last year. <\/p>\n\n\n\n

No less than 91% of the complaints investigated against the office were found to be justified.<\/p>\n\n\n\n

It was also noted that all complaints regarding the unavailability of the hotline at the office were found to be fully justified. <\/p>\n\n\n\n

The State Comptroller's Office warns that the data indicates a fundamental failure in the ministry's ability to provide optimal service to the public, especially in the area of \u200b\u200bsubsidizing daycare centers and family nurseries.<\/p>","protected":false},"excerpt":{"rendered":"State Comptroller Matanyahu Engelman published today (Tuesday) the Public Complaints Report for 2025, which shows an unusual picture of a sharp increase in the number of inquiries from the public. This, along with an especially high rate of complaints that were found to be justified. Want to win a Torah scroll and the redemption of captives? Enter the lottery and you will also receive a magnificent procession. According to the data, during the year 30,366 complaints were filed with the Public Complaints Commissioner [\u2026]","protected":false},"author":3,"featured_media":798389,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[61792,66477,4225,17064],"class_list":["post-1071153","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-1","tag-61792","tag-66477","tag-4225","tag-17064"],"acf":[],"yoast_head":"\n\u05d3\u05d5"\u05d7 \u05ea\u05dc\u05d5\u05e0\u05d5\u05ea \u05d4\u05e6\u05d9\u05d1\u05d5\u05e8 \u05dc\u05e9\u05e0\u05ea 2025 \u05d7\u05d5\u05e9\u05e3: \u05d6\u05d4 \u05d4\u05de\u05e9\u05e8\u05d3 \u05d4\u05de\u05de\u05e9\u05dc\u05ea\u05d9 \u05d4\u05db\u05d5\u05e9\u05dc \u05d1\u05d9\u05d5\u05ea\u05e8 - \u05d7\u05e8\u05d3\u05d9\u05dd10<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ch10.co.il\/en\/news\/1071153\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u05d3\u05d5"\u05d7 \u05ea\u05dc\u05d5\u05e0\u05d5\u05ea \u05d4\u05e6\u05d9\u05d1\u05d5\u05e8 \u05dc\u05e9\u05e0\u05ea 2025 \u05d7\u05d5\u05e9\u05e3: \u05d6\u05d4 \u05d4\u05de\u05e9\u05e8\u05d3 \u05d4\u05de\u05de\u05e9\u05dc\u05ea\u05d9 \u05d4\u05db\u05d5\u05e9\u05dc \u05d1\u05d9\u05d5\u05ea\u05e8 - 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